Course › Module 6 · Outreach and candidate communication

The five-touch sequence

Module 6, Lesson 3  ·  4 min read ·  Updated 21 September 2026

Module 6 · Lesson 3

One message is not outreach. Most replies come after the first message, and most sequences fail because every message after the first says "just following up".

Five circles on a timeline labelled day 0, day 3, day 8, day 15 and day 25, with the last one highlighted. (opens the image full size)
Five messages over about a month. The last one is worth the most over time.

The rule the whole sequence depends on

Every message must add something the last one did not.

The five-touch outreach sequenceFive numbered points along a timeline at days 0, 3, 8, 15 and 25, each labelled with what that message adds.1Day 0Why them, one question2Day 3The detail held back3Day 8Different angle4Day 15Two-line nudge5Day 25Close, ask about laterEvery message adds something the last one did not
Five messages over about a month, each adding something new.

A follow-up with no new information is a request for attention offering nothing in return. People are right to ignore it.

The five messages

#DayIts jobWhat it adds
10Show relevance, ask something smallWhy them, what the job is, one question
23The detail you held backScope, team, salary range, or the problem being solved
38A different angle or channelSomething next to their interests, or a different sender
415Short nudgeTwo lines. A deadline only if one genuinely exists
525Close it offYou are stopping, the door is open, may you contact them later

Those days are a starting point. Compress it for a job closing in three weeks. Stretch it for a senior search where nobody is in a hurry.

What each message is for

Message 1 is judged on relevance alone. Keep it short and ask a question rather than requesting a call. Replying has to be cheap.

Message 2 does the most work in most sequences. Deliberately hold one genuinely useful fact back from message 1 so message 2 has a reason to exist. The salary range is the strongest candidate if you did not lead with it.

Message 3 changes something structural — the channel, the framing, or who sends it. A message from the hiring manager rather than the recruiter often works, because it is a different kind of message rather than a repeat.

Message 4 is two lines. Its job is to catch people who meant to reply and forgot. A made-up deadline is obvious and damages the next three messages you ever send them.

Message 5 is the one most people skip, and it is worth the most over time. Say you are stopping, say the door is open, and ask whether they would like to hear about future jobs. That turns a non-reply into a database record with permission attached — which Module 5 turns into your cheapest source next quarter.

When to stop

Five messages, then stop. Not because six is unethical, but because by then almost nobody replies and the annoyance is real. Record the outcome, honour any opt-out immediately and permanently, and never restart the same sequence under a different subject line.

Measure each message, not the campaign

A campaign reply rate tells you nothing you can act on. Per-message rates tell you what to change:

What you seeWhat it means
Message 1 works, the rest flatYour sequence is repetition. Messages 2–4 add nothing
Message 1 flat, message 2 worksYou are leading with the wrong information. Move it forward
Everything flatA targeting problem, not a writing problem
More "no thanks" after message 2Good — message 2 is giving people enough to decide

That last row is a success, not a failure. A quick no is cheap. Silence is expensive.

Write all five before sending any

Sequences written one message at a time become repetitive by the third, because you have already used your best material. Draft the set, then check that each one could stand on its own.